Contact Us

Get in Touch

We are based in Amed, Bali, and happy to hear from you—whether you are a chef seeking wholesale partnerships, a traveler interested in salt tours, or a home cook with questions about our products.

We are part of the Juara Holding Group, a collective of premium brands committed to authentic, transparent, and direct relationships with our customers and partners.

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Contact Form

[Form Fields]:

  • Name (required)
  • Email (required)
  • Phone (optional)
  • Subject: Dropdown menu options:
  • General Inquiry
  • Wholesale/B2B Partnership
  • Salt-Making Tour Booking
  • Recipe/Cooking Question
  • Sustainability Question
  • Other
  • Message (required; 500-character limit)
  • [Submit Button]: “Send Message”

Response Time: We aim to respond within 24 hours (business hours, Bali time UTC+8).

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Direct WhatsApp Contact

For fastest response, especially for wholesale inquiries or tour bookings, use WhatsApp:

[WhatsApp Business Link]: [Business phone number configured for WhatsApp]

Benefits of WhatsApp:

  • Instant messaging and file sharing
  • Read receipts so you know we received your message
  • Voice messages if you prefer
  • Faster response than email for time-sensitive inquiries

Business Hours: Monday–Friday, 9am–5pm Bali Time (UTC+8). Messages outside business hours will be answered the next business day.

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Email Contact

General Inquiries: info@balifleurdesel.com

Wholesale & B2B Partnerships: wholesale@balifleurdesel.com

Salt-Making Tours & Experiences: tours@balifleurdesel.com

Recipe or Cooking Questions: recipes@balifleurdesel.com

All email inquiries receive responses within 24 business hours.

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Our Office Location

**Bali Fleur de Sel

Amed, Bali, Indonesia**

We are located in the Amed village, headquarters of salt production and home to the salt-making families we partner with. Our office overlooks the salt fields—the same fields that have produced premium salt for over 150 years.

Physical Visits: While we warmly welcome visitors, we recommend contacting us in advance to ensure someone is available. Amed is a working village, not a tourist destination, and visits are arranged through our salt-making tour program.

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Office Hours

Monday–Friday: 9am–5pm Bali Time (UTC+8)

Saturday: 9am–1pm (limited hours; email response may be delayed)

Sunday & Balinese Holidays: Closed

Note on Holiday Closures: Bali observes both national and Hindu religious holidays. During these periods, we may have limited availability. During extended breaks, we will provide auto-reply with expected response date.

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Wholesale Inquiries

If you are a restaurant, retailer, distributor, or chef seeking wholesale partnerships, we are interested in discussing:

  • Bulk salt supply for professional kitchens
  • Private-label and white-label products
  • Custom packaging and branding
  • Distribution partnerships
  • Long-term supply agreements

Email: wholesale@balifleurdesel.com

WhatsApp: [Business number]

Please include in your inquiry:

  • Your business name and location
  • Expected volume or frequency of orders
  • Preferred products and packaging formats
  • Any special requirements or questions

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Salt-Making Tour Inquiries

Ready to experience Amed’s salt fields firsthand? Interested in a half-day, full-day, or customized tour?

Email: tours@balifleurdesel.com

WhatsApp: [Business number]

Please specify:

  • Preferred tour format (half-day, full-day, cooking class combo, corporate)
  • Desired dates and group size
  • Any accessibility or dietary needs

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Frequently Asked Questions by Category

Shipping & Orders

  • How long does shipping take?
  • Do you ship internationally?
  • What is your return policy?

[Link to FAQ on Products page]

Wholesale & B2B

  • What is your minimum order quantity?
  • Do you offer private-label options?
  • What payment terms are available?

[Link to FAQ on Wholesale page]

Salt-Making Process & Sustainability

  • How is your salt made?
  • Are your practices sustainable?
  • What makes your salt different?

[Link to FAQ on Salt-Making Process & Sustainability pages]

Cooking & Recipes

  • How do I use fleur de sel?
  • What is the difference between fine and coarse?
  • Can I use fleur de sel in baking?

[Link to FAQ on Recipes page]

Tours & Experiences

  • What should I bring on a salt tour?
  • Are tours physically demanding?
  • Can children participate?

[Link to FAQ on Salt-Making Tours page]

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Social Media & Community

While we maintain an active email and WhatsApp presence for business inquiries, we also share content on:

[Placeholder for social media handles when determined]:

  • Instagram: [Link to brand Instagram]
  • Facebook: [Link to brand Facebook]
  • YouTube: [Link to video channel if created]

Follow for behind-the-scenes content from the salt fields, recipes and pairing ideas, sustainability updates, and stories from the Amed community.

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Juara Holding Group Connection

Bali Fleur de Sel is part of the Juara Holding Group, an ecosystem of premium brands dedicated to authentic Indonesian excellence. If you are interested in learning about our sister brands or exploring partnership opportunities across the group, please mention this in your inquiry.

Related Brands:

  • Komodo Luxury: Premium Indonesian crafts and textiles
  • Bali Premium Trip: Curated luxury travel experiences in Bali
  • Indonesia Juara Trip: Countrywide artisan and cultural journeys

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FAQ: Contact & Logistics

Q1: What is the best way to reach you if I need a quick response?

WhatsApp is fastest for urgent inquiries, especially during business hours (9am–5pm Bali time, UTC+8). Email is ideal for detailed inquiries that require research or consideration. Contact form responses are processed within 24 hours. All channels reach the same team; choose based on your preference and urgency.

Q2: What time zone are you in, and when is the best time to contact you?

We are based in Bali, Indonesia (UTC+8). Office hours are 9am–5pm Monday–Friday. If you are outside this zone, consider the time difference when contacting us. WhatsApp messages sent outside business hours will be answered the next business day, but messages are received and you will be seen in queue.

Q3: Do you accept calls, or only messages?

We primarily use email and WhatsApp for customer communication. We do not have a dedicated phone line but can arrange calls through WhatsApp if needed—request this in your message. For routine inquiries, written communication is preferred as it allows us to provide comprehensive, documented responses.

Q4: I am interested in visiting Amed—can I just show up, or do I need to book in advance?

Please contact us in advance. We are a working salt production operation, not a casual tourist destination. Visits are coordinated through our salt-making tour program to ensure proper hosting and educational value. If you are visiting Amed independently and wish to observe from a distance, you are welcome; for any direct engagement, please book a tour.

Q5: Can I visit your office without booking a tour?

Our office is in Amed, a working village. While we warmly welcome industry professionals, chefs, and serious salt enthusiasts, we ask that you contact us in advance to ensure someone is available to host you. Unannounced visits may find us unavailable. Please use the contact form, email, or WhatsApp to arrange a visit.

Q6: How can I provide feedback about my order or experience?

We welcome feedback through any contact channel. Email works well for detailed reviews or suggestions. WhatsApp is quick for immediate feedback. If you had a positive experience, sharing on social media or leaving a review (where available) is also appreciated. Critical feedback is especially valuable; we use it to improve.

Q7: Do you hire employees or accept internship applications?

If you are interested in working with Bali Fleur de Sel or the Juara Holding Group, please contact us directly through the inquiry form, mentioning your interest in employment or internship. We occasionally have opportunities, especially in the salt fields, tourism, and office roles. Include your CV and a brief description of your interest.

Q8: Can I interview you or feature your salt in media or a documentary?

We are interested in authentic media representation and educational opportunities. If you are a journalist, filmmaker, or content creator interested in featuring Bali Fleur de Sel, the Amed salt-making tradition, or the Juara Holding Group, please reach out through the contact form with details about your project, timeline, and audience. We evaluate based on alignment with our values of authenticity and transparency.

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