What is your minimum order quantity, and is it flexible?
Our standard minimum order is 20kg, which can be mixed across product lines. For established partners with larger volume commitments, we are flexible on MOQ negotiation. If you anticipate ordering smaller quantities initially with growth potential, contact us — we may be able to work out a custom arrangement. The 20kg standard ensures freshness and operational efficiency while remaining accessible to mid-size restaurants and retailers.
What are your payment terms, and do you require deposits?
For new B2B partners, we typically require 50% deposit with order placement, with balance due upon shipment. For established partners with proven track records, we offer net 30 and net 60 terms based on relationship history. Payment methods include bank transfer (international wire), credit card (with processing fees), and other arrangements negotiated per partnership.
How long does international shipping take, and who covers costs?
Shipping timelines vary by destination: Australia (5–7 days), Singapore (3–5 days), UK and Europe (10–14 days), Middle East (7–10 days), USA (12–16 days). All shipping costs are the buyer's responsibility unless a custom bulk arrangement specifies otherwise. For high-volume partners (500kg+), we work with your logistics team to optimise shipping and costs. All shipments are insured and tracked.
Can I create a private-label version with my company branding?
Absolutely. We offer white-label and private-label options with your custom packaging, labels, and branding. Minimum quantities are typically 50kg for custom packaging; the timeline for custom design approval and production is 3–4 weeks. This is a popular option for fine dining restaurants, specialty retailers, and luxury brands seeking to offer 'house' branded salt.
What if I need larger volumes than standard wholesale pricing covers?
For bulk orders of 500kg+ or ongoing high-volume partnerships, we provide custom pricing, dedicated account management, and priority logistics. Volume tiers offer progressive discounts (8% at 100kg+, 12% at 250kg+, 15% at 500kg+). For very large orders or long-term distribution partnerships, we negotiate custom terms tailored to your business model.
How do you handle quality control for B2B orders?
Every B2B order undergoes the same quality standards as direct-to-consumer products: hand-harvested from Amed, zero chemical processing, standardised crystal size per product line, and moisture/mineral analysis. Samples from each batch are retained for verification. We provide detailed product specifications and batch documentation with each order. If any quality concern arises, we stand behind our product with replacement or credit.
Do you provide technical documentation or certifications for compliance?
Yes. We provide complete export documentation, phytosanitary certificates (where applicable), food safety certifications, and technical specifications for regulatory compliance in your target markets. Our Juara Holding Group infrastructure handles all compliance documentation.
What happens if I am unhappy with a B2B order?
Contact us immediately. While we are confident in our product quality, we understand that business needs can shift. For defective or quality-issue orders, we provide replacement or credit immediately. For orders that simply do not meet your needs, we work with you on custom solutions. Long-term partnerships matter to us more than individual transaction disputes.